SHIPPING, RETURNS & EXCHANGES

Email Sevs Pics at info@sevspics.com for queries and information regarding shipping.

All products are custom made so please allow a few days for printing services and 5-7 days shipping.

*This is based on estimated timeframes given by Australia Post. During busier periods, timing may be longer.

 

Exchange Policy

Items must be returned within 7 days of purchase if you wish to exchange.  Items received outside this time period will not be accepted.

 

Conditions of Return:

Original receipt must be obtained as proof of purchase.

Items must be returned with tags attached and in its original condition and packaging.

Returns will not be processed for items that have been worn, washed or altered.

We DO NOT offer refunds, unless the item is deemed faulty, but will happily exchange the size or give a credit note. Credit notes are valid for 6 months.

No refunds are issued unless items are deemed to have a manufacturing fault. Please note that items which have been damaged as a result of 'wear and tear' are not considered to be faulty. In accordance with Consumer Affairs, where possible, we will offer to repair faulty items. All returns/exchanges/refunds are subject to quality inspection by Sevs Pics and final decisions are made at their discretion.

 

If you need to exchange an item follow the below steps: 

Email info@sevspics.com to have your return approved. Please include all relevant information and specify if you are wanting an exchange or credit note

Returns/exchange shipping is at the expense of the customer.

 

Stock Availability- If an item you order is out of stock, we will contact you as soon as possible and based on your preference, either cancel or refund the item ordered that is unavailable.